Billing / Refund Terms

Billing / Refund Terms

These Billing / Refund Terms apply to paid PerforaScan subscriptions and purchases.

1. Plans and Fees

Fees depend on the plan, billing cycle, usage limits, add-ons, and services selected. Prices may be shown before checkout and may exclude taxes unless stated otherwise.

2. Payment Processing

Payments may be processed by Stripe or another payment provider. By submitting payment information, you authorize the payment provider and SUSTYC to charge applicable fees, taxes, renewals, and other amounts due.

3. Merchant of Record

Unless checkout clearly states that another provider is acting as merchant of record, SUSTYC is the seller of the service and the payment provider acts as a payment processor. If Stripe Managed Payments or another merchant-of-record solution is enabled, the checkout flow may identify the applicable merchant of record.

4. Subscriptions and Renewals

Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. You are responsible for managing cancellation before the renewal date.

5. Taxes

Applicable taxes may be charged based on your billing address, location, plan, and legal requirements. You are responsible for taxes, duties, or similar charges unless otherwise stated.

6. Cancellation

You may cancel a subscription according to the cancellation process available in the platform or billing portal. Unless otherwise required by law or stated in writing, cancellation stops future renewals but does not automatically refund amounts already paid. Access may continue until the end of the paid billing period.

7. Refunds

Refunds are not guaranteed unless required by law or expressly stated in writing. SUSTYC may issue refunds at its discretion depending on the circumstances, plan, usage, billing error, or service issue.

8. Failed Payments

If payment fails, access may be limited, suspended, or terminated after reasonable notice or retry attempts.

9. Plan Changes

If you upgrade, downgrade, or change plans, fees may be prorated or adjusted according to the checkout or billing portal.

This document may be updated from time to time. If material changes are made, users may be asked to accept the updated version.